Returns & Exchanges

We hope opening your TEYLEN’S box feels as special as choosing the piece inside. If it isn’t quite right for you, that’s okay. Our team will help you through the return or exchange process.

30-day returns

You have 30 days from delivery to request a return of an eligible item for a full refund. You can change your mind without giving a reason.

Items must be undamaged. Custom-made and engraved pieces are excluded from standard returns and exchanges.

30-day exchanges

If you would prefer a different eligible piece or size, contact us within 30 days of delivery. We will confirm availability and any price difference before arranging your exchange.

Return and exchange shipping

For standard returns, customers are responsible for return shipping costs in all destinations, including the United States.

For standard exchanges, customers pay both the cost of returning the original item and the cost of shipping the replacement.

Start your return or exchange

Email teylenjewelry@gmail.com. Include your order number and “Return” or “Exchange” in the subject line.
Tell us which item you wish to return or exchange. Wait for our reply with approval, instructions and the appropriate return address before sending your parcel.
Pack your item securely and send us the packaging photos described below.
Use a tracked shipping service and keep your shipping receipt. We recommend suitable insurance for valuable jewelry.

Pack your piece with care

Please return the jewelry in its original box with any diamond report, appraisal document or accessories supplied with the item.

Place the presentation box inside a sturdy outer shipping box. Cushion the contents so they cannot move, then seal the outer box securely.

Before shipping, send us two clear photos:

The item and any supplied documents inside the package.
The sealed outer package, showing that it is securely packed.

These photos help our team check the packaging and guide you before dispatch. Use a plain outer box and complete all required carrier and customs declarations accurately.

Hand the parcel to a staffed courier location and obtain a receipt.

How your refund works

Once your return reaches us, we inspect the item to confirm its condition and eligibility. We usually complete this review and process approved refunds within 5–7 business days of receiving your parcel.

Your refund will be issued to the original payment method. Your bank or payment provider may need additional time to show the credit.

Custom-made and engraved pieces

A piece made to your custom specifications or personalized with engraving is excluded from standard returns and exchanges. If it arrives faulty or different from your order, please contact us so we can review the issue.

If something arrived wrong

If your jewelry arrives damaged, faulty or incorrect, email us promptly with your order number, clear photos and a description of the issue. We will review what happened and confirm the next steps and shipping arrangements with you.

This policy does not limit consumer rights that cannot be excluded under applicable law.