The piece you chose today may one day make way for something new. Our Lifetime Trade-In & Upgrade service lets you put the amount you originally paid for an eligible TEYLEN’S piece toward your next one.
Keep the value of your first choice
Once your item passes inspection, you can receive upgrade credit equal to 100% of its original merchandise price after discounts. Taxes, shipping and separately charged services are excluded.
Use the credit toward one eligible new piece with a merchandise price, after any approved discounts and before credit, of at least twice your upgrade credit. Pay the remaining balance plus applicable taxes, shipping and any agreed service fees.
For example, a piece originally purchased for $1,000 after discounts can qualify for $1,000 in upgrade credit. Your new piece must cost at least $2,000 before the credit is applied. You would pay at least $1,000 toward the jewelry, plus applicable taxes and shipping.
Upgrade credit is tied to the approved trade-in. It cannot be paid out as cash, transferred to another person or divided between purchases.
Which pieces qualify
This service applies to eligible jewelry purchased directly from TEYLEN’S, with an order record we can verify. There is no fixed application deadline after purchase. Each original item can be traded in once; the new piece received through an upgrade cannot be traded in again under this program.
Your piece must be complete and structurally sound, with its original stones and metal components. Light surface marks from normal wear are acceptable. Broken settings, chipped or missing stones, and other damage affecting the item’s integrity are excluded.
Custom-made pieces, engraved pieces and gift cards are excluded. Items repaired, remounted or structurally altered by another jeweler are also excluded.
Plan your next piece with us
- Email teylenjewelry@gmail.com with the subject “Trade-In & Upgrade.” Include your order number, recent photos and the piece you would like to choose next.
- We will check initial eligibility and discuss availability, the estimated credit and any charges. Wait for our return approval and shipping address before sending your jewelry.
- After inspecting your item, we will send the final credit amount and a written upgrade quote. We will explain any difference from the initial estimate before you decide.
- Confirm that you wish to proceed and pay the balance. We will confirm the new piece’s dispatch estimate when your upgrade order is arranged.
Seven days to complete your upgrade
Approved upgrade credit must be used within seven calendar days of our written credit confirmation. We will include the deadline in that message. Selecting your next piece before sending the original helps keep the process straightforward.
If you cancel before confirming the upgrade, your item fails inspection or the credit expires unused, we will arrange to return your original piece. You pay the return shipping. We will not dismantle or dispose of your jewelry before you authorize the upgrade.
Send your jewelry securely
Include the original jewelry box and any diamond report or jewelry certificate supplied with your purchase. If a box or document is missing, tell us before shipping. Where replacement certification is needed and available, we will quote the actual fee separately for your approval before proceeding.
Place the jewelry box inside a sturdy outer box with sufficient cushioning. Use a tracked service and keep the receipt. We recommend suitable insurance for valuable jewelry.
Shipping costs
Customers pay both the cost of sending the original item to us and the cost of shipping the upgraded piece. This applies to all destinations, including the United States. We will confirm shipping charges before you agree to proceed.
For international shipments, we will also discuss any applicable customs requirements and charges before dispatch.
After you complete the upgrade
Once you authorize the upgrade and apply the credit, ownership of the original piece transfers to TEYLEN’S and it cannot be returned to you. Upgrade orders are excluded from standard change-of-mind returns and exchanges.
If your new piece arrives faulty, damaged or different from your order, contact us with your order number and photos so we can help. This policy does not limit consumer rights that cannot be excluded under applicable law.
Choose what comes next
Thinking about a larger center stone or a different design? Tell us what you have in mind. We will help you compare eligible pieces and understand the full cost before you send your jewelry.
Email teylenjewelry@gmail.com to discuss your upgrade.